AI Support Specialist – Remote & Flexible Hours

Prolific; Nashville (TN); Remote; USD 34,000 - 49,000; Part time

Job summary

Prolific in Nashville, TN is seeking Customer Support Representatives to join their Expert Network. The role involves evaluating AI chatbot responses, simulating customer interactions, and ensuring quality assurance of AI outputs. Candidates should have strong written English skills, problem-solving abilities, and experience in customer support. Prolific offers competitive pay rates (up to $30/hour), flexible hours, and the ability to work from home, all while contributing to meaningful AI development.

Qualifications

• Years of experience in a high-volume customer support or technical support role.
• Exceptional written English skills adjusting for tone and clarity.
• Proven ability to de-escalate issues and troubleshoot effectively.
• High typing speed with quick information navigation capabilities.
• Sharp eye for identifying subtle errors in responses.
• Multilingual capabilities a significant plus.

Responsibilities

• Evaluate AI-generated support replies for accuracy and helpfulness.
• Simulate customer interactions through realistic support tickets.
• Audit AI-generated FAQ articles for clarity and correctness.
• Annotate model responses for tone identification.
• Ensure AI outputs meet professional service standards.

Skills

Professional Experience

Communication Excellence

Problem-Solving Skills

Efficiency

Attention to Detail

Language Proficiency

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

Prolific in Nashville, TN is seeking Customer Support Representatives to join their Expert Network. The role involves evaluating AI chatbot responses, simulating customer interactions, and ensuring quality assurance of AI outputs. Candidates should have strong written English skills, problem-solving abilities, and experience in customer support. Prolific offers competitive pay rates (up to $30/hour), flexible hours, and the ability to work from home, all while contributing to meaningful AI development.