Remote AI Support & QA Specialist

Prolific; Charlotte (NC); On-site; USD 34,095 - 48,560; Part time

Job summary

Prolific is seeking Customer Support Representatives in Charlotte, NC, to join our Expert Network for AI training. You'll evaluate AI responses, simulate customer interactions, and refine knowledge bases. Candidates should have solid experience in customer support, exceptional written English, and strong problem-solving abilities. Competitive pay of up to $30 per hour, flexible hours, and remote work are available. Join Prolific to influence the future of AI with your expertise.

Qualifications

• Professional experience in customer support or technical support.
• Ability to de-escalate complex situations.
• Strong written communication skills.

Responsibilities

• Evaluate AI chatbot responses for accuracy.
• Simulate customer interactions for testing AI.
• Audit AI-generated articles for clarity.

Skills

High-volume customer support experience

Exceptional written English skills

Proven problem-solving skills

High typing speed

Attention to detail

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Job description

Prolific is seeking Customer Support Representatives in Charlotte, NC, to join our Expert Network for AI training. You'll evaluate AI responses, simulate customer interactions, and refine knowledge bases. Candidates should have solid experience in customer support, exceptional written English, and strong problem-solving abilities. Competitive pay of up to $30 per hour, flexible hours, and remote work are available. Join Prolific to influence the future of AI with your expertise.