Remote AI Support & QA Specialist

Prolific Academic Ltd; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network to help train and evaluate AI models using real service expertise. You’ll review AI-generated replies, simulate tickets, and contribute to QA from home. Researchers pay for tasks with up to $30 per hour, with one hour of uninterrupted work often required.

Multilingual capabilities are a plus, and you’ll be paid via PayPal. Prior experience in high-volume support and strong written English are essential for success in

Qualifications

• Extensive experience in high-volume customer support or related roles.
• Strong written English with clarity, tone, and empathy.
• Ability to de-escalate issues and provide step-by-step troubleshooting.
• Fast typist and able to navigate multiple information sources quickly.
• Attention to detail to spot errors in support responses.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions with realistic support tickets.
• Refine knowledge bases to ensure clarity and correctness.
• Label sentiment to assess empathetic vs robotic tone.
• Ensure QA rubrics are met for professional service standards.

Skills

Customer support

Technical support

Client success

Multilingual capabilities

PayPal familiarity

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network to help train and evaluate AI models using real service expertise. You’ll review AI-generated replies, simulate tickets, and contribute to QA from home. Researchers pay for tasks with up to $30 per hour, with one hour of uninterrupted work often required.

Multilingual capabilities are a plus, and you’ll be paid via PayPal. Prior experience in high-volume support and strong written English are essential for success in