AI Support QA & Evaluation Specialist (Remote)

Prolific Academic Ltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

PayPal account

Job summary

Prolific is seeking Customer Support Representatives to join its Expert Network to train and evaluate AI models using real service expertise. You may complete a short test and, if successful, join as a participant to be paid for AI training and evaluation work.

You’ll interface with researchers who pay up to $30 per hour and may work from home. Roles involve evaluating AI chatbot responses, simulating customer interactions, and refining knowledge bases.

Qualifications

• Experience in high-volume customer support, technical support, or client success roles.
• Excellent written English, ability to adjust tone, empathy, and clarity.

Responsibilities

• Evaluate AI chatbot responses for accuracy and brand voice.
• Simulate customer interactions with realistic tickets and flows.
• Refine knowledge bases and ensure technical accuracy of AI-generated content.
• Annotate sentiment of model responses for empathy and professionalism.
• Ensure QA rubrics align with professional service standards.

Skills

Professional Experience

Communication Excellence

Problem-Solving Skills

Efficiency

Attention to Detail

Language Proficiency

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific is seeking Customer Support Representatives to join its Expert Network to train and evaluate AI models using real service expertise. You may complete a short test and, if successful, join as a participant to be paid for AI training and evaluation work.

You’ll interface with researchers who pay up to $30 per hour and may work from home. Roles involve evaluating AI chatbot responses, simulating customer interactions, and refining knowledge bases.