Remote AI Support & QA Specialist

Prolific; Washington (District of Columbia); On-site; USD 34,440 - 41,328; Part time

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network in Washington, DC. This role involves evaluating AI-generated responses and creating realistic customer interactions. Candidates must have experience in customer support, strong written English skills, and the ability to problem-solve complex inquiries. Pay rates can reach $30 per hour, emphasizing a flexible working environment and opportunity to influence AI developments.

Qualifications

• Years of experience in high-volume customer support, technical support, or client success.
• Ability to adjust tone, empathy, and clarity based on different customer personas.
• Proven ability to de-escalate complex situations and provide troubleshooting.

Responsibilities

• Review AI-generated support replies for accuracy and brand voice consistency.
• Create realistic support tickets and dialogue flows to test AI handling of inquiries.
• Audit AI-generated FAQ articles to ensure ease of use and accuracy.
• Annotate responses for tone appropriateness.
• Compare AI outputs against Support QA standards.

Skills

High-volume customer support experience

Exceptional written English skills

Problem-solving skills

High typing speed

Attention to detail

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network in Washington, DC. This role involves evaluating AI-generated responses and creating realistic customer interactions. Candidates must have experience in customer support, strong written English skills, and the ability to problem-solve complex inquiries. Pay rates can reach $30 per hour, emphasizing a flexible working environment and opportunity to influence AI developments.