Remote AI Support Engineer - Troubleshooting APIs

Insight Global; United States; Remote; USD 75,768 - 89,544; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Engineer (L2) for a fully remote, 12-month contract in the United States. The role involves supporting the customer support team and working closely with product engineers to resolve issues and enhance platform stability. Candidates should have proven experience in customer support within AI, technical proficiency with Python, and the ability to thrive in a fast-paced environment.

Qualifications

• Proven experience in a customer support role with AI and/or data.
• Technical proficiency with Python and/or Pyspark.
• Good understanding of APIs and RESTful services.

Responsibilities

• Support the customer support team handling tickets for all products.
• Work closely with product engineers to resolve bugs reported by users.
• Develop an understanding of the company’s proprietary platforms.

Skills

Customer support experience

Technical proficiency with Python

Understanding of APIs and RESTful services

Problem solving and troubleshooting skills

Ability to work in a fast-paced environment

Job description

A leading recruitment agency is seeking a Customer Support Engineer (L2) for a fully remote, 12-month contract in the United States. The role involves supporting the customer support team and working closely with product engineers to resolve issues and enhance platform stability. Candidates should have proven experience in customer support within AI, technical proficiency with Python, and the ability to thrive in a fast-paced environment.