Remote AI Engineer Support & Customer Success Analyst

Addison Group; United States; Remote; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan

Remote work flexibility

Job summary

A fast-growing AI-first supply chain risk intelligence company is seeking an Engineering Support & Customer Success Analyst. This remote role focuses on providing technical assistance for customer support while addressing data quality issues. Candidates should have a background in Computer Science, experience with SQL and APIs, and a passion for problem-solving. The position offers competitive pay and eligibility for benefits after 60 days.

Qualifications

• Eagerness to learn and problem solve.
• Ability to manage priorities effectively and meet deadlines in a fast-paced environment.
• Strong analytical skills.

Responsibilities

• Complete customer requests and follow up for satisfaction.
• Resolve data quality issues and technical bugs.
• Support Sales and Customer Success teams with reporting needs.

Skills

SQL

APIs

Data analysis

Problem-solving

Attention to detail

Adaptability

Time management

Education

Education background in Computer Science or a data-heavy field

Tools

Snowflake

Auth0

Tableau

Looker

Retool

Job description

A fast-growing AI-first supply chain risk intelligence company is seeking an Engineering Support & Customer Success Analyst. This remote role focuses on providing technical assistance for customer support while addressing data quality issues. Candidates should have a background in Computer Science, experience with SQL and APIs, and a passion for problem-solving. The position offers competitive pay and eligibility for benefits after 60 days.