Technical Support Engineer — AI Platform

fal; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and equity

Learning and growth opportunities

Regular team events and offsites

Job summary

A leading AI infrastructure provider in the United States is seeking a Technical Support Engineer to provide advanced support to customers and internal teams. The role involves troubleshooting technical issues with APIs and backend services, documenting bugs, and improving developer documentation. Ideal candidates will have strong analytical and problem-solving skills, along with the ability to communicate complex technical concepts clearly. This position offers competitive salary, equity, and opportunities for growth.

Qualifications

• Strong analytical thinking and technical problem-solving skills.
• Experience supporting and troubleshooting REST APIs and backend services.
• Excellent written and verbal communication skills in English.

Responsibilities

• Resolve technical issues and provide advanced support directly to customers.
• Analyze API logs and error messages to identify root causes.
• Write and maintain technical content including user guides and FAQs.

Skills

Analytical thinking

Technical problem-solving

REST APIs

Technical writing

Customer support

Tools

Slack

Linear

Notion

GitHub

Monitoring tools

Job description

A leading AI infrastructure provider in the United States is seeking a Technical Support Engineer to provide advanced support to customers and internal teams. The role involves troubleshooting technical issues with APIs and backend services, documenting bugs, and improving developer documentation. Ideal candidates will have strong analytical and problem-solving skills, along with the ability to communicate complex technical concepts clearly. This position offers competitive salary, equity, and opportunities for growth.