Remote Agency Account Manager — Retention & Upsell

Blacksmith Agency LLC; St. Louis (MO); Remote; USD 65,000 - 90,000; Full time

Job summary

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web work for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients, focusing on retention and growth.

You will collaborate with strategists and delivery teams to ensure clients hear one clear voice, while meeting a seven-figure annual quota across retention and upsells. Base plus commission, split 50/50.

Qualifications

• Agency account management experience. Marketing, digital, creative or advertising agency.
• Track record of keeping clients and selling them more work with measurable results.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: manage relationships, renewals, and early drift warning.
• Upsells and expansion: identify and sell the next project inside each client.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear client voice.

Skills

Agency account management

Client retention

Quotas & upsells

Clear communication

Job description

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web work for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients, focusing on retention and growth.

You will collaborate with strategists and delivery teams to ensure clients hear one clear voice, while meeting a seven-figure annual quota across retention and upsells. Base plus commission, split 50/50.