Remote Agency Account Manager — Growth & Retention (US/Canada)

Blacksmith Agency LLC; North Carolina; Remote; USD 90,000 - 140,000; Full time

Job summary

Blacksmith Agency is a remote digital agency offering paid media, SEO, CRO and web services for marketing-led brands. As Agency Account Manager you own an established book of recurring clients, maintaining relationships and growing the business.

You will retain clients, drive renewals, and actively seek cross-sell opportunities, all while meeting a seven-figure annual quota. You’ll work with strategists and delivery teams to present a unified client voice.

Qualifications

• Agency account management experience in marketing/digital/creative/advertising.
• Track record of retaining clients and selling more work with measurable results.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Maintain client relationships, renewals, and early warning on drift.
• Identify upsell opportunities and secure expansion projects.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single client voice.

Job description

Blacksmith Agency is a remote digital agency offering paid media, SEO, CRO and web services for marketing-led brands. As Agency Account Manager you own an established book of recurring clients, maintaining relationships and growing the business.

You will retain clients, drive renewals, and actively seek cross-sell opportunities, all while meeting a seven-figure annual quota. You’ll work with strategists and delivery teams to present a unified client voice.