Remote Agency Account Manager: Grow Retention & Upsells

Blacksmith Agency LLC; Providence (RI); Remote; USD 85,000 - 120,000; Full time

Job summary

Blacksmith Agency is a remote digital agency focused on paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager you own an established book of recurring clients, retaining relationships and driving growth across renewals and expansions.

You will collaborate with strategists and delivery teams to present a single, clear voice to clients, manage a seven-figure annual quota, and balance a base with commission (50/50). This role offers remote work across the USA and Canada.

Qualifications

• Experience in marketing, digital, creative or advertising agencies.
• Proven ability to keep clients and grow their spend with measurable results.

Responsibilities

• Retain clients across your book: manage renewals and early warnings when accounts drift.
• Upsell and expand: identify the next project within each client and close it.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to ensure clients hear one clear voice.

Skills

Agency account management

Client retention & upselling

Quota management

Clear communication

Job description

Blacksmith Agency is a remote digital agency focused on paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager you own an established book of recurring clients, retaining relationships and driving growth across renewals and expansions.

You will collaborate with strategists and delivery teams to present a single, clear voice to clients, manage a seven-figure annual quota, and balance a base with commission (50/50). This role offers remote work across the USA and Canada.