Senior Remote Account Manager — Growth & Retention

Blacksmith Agency LLC; Houston (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring clients, working with our sales team to win, keep and grow accounts. You will drive retention, upsells and coordinate with strategists and delivery teams to present a single voice to clients.

Base plus commission, split 50/50, with a seven-figure quota across retention and upsells and a collaborative, client-first culture.

Qualifications

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and renew existing agency clients and manage churn risk.
• Identify and close upsell opportunities within each client.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single voice to the client.

Skills

Account management

Client retention

Upselling

Quota management

Clear communication

Job description

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring clients, working with our sales team to win, keep and grow accounts. You will drive retention, upsells and coordinate with strategists and delivery teams to present a single voice to clients.

Base plus commission, split 50/50, with a seven-figure quota across retention and upsells and a collaborative, client-first culture.