Remote Account Solutions Specialist (Credit & Payments)

Credit Acceptance Corporation; North Carolina; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision and other nonst/

Job summary

Credit Acceptance Corporation in North Carolina is seeking an Account Solutions Representative to help customers stay on the road to a better financial future by resolving past-due accounts and preventing repossessions. You will contact customers by phone, propose solutions, process payments, update contact information, and document notes.

Training includes a 5-week virtual program, with a remote-friendly schedule and compensation of $17.75-$20.85 per hour plus a monthly bonus.

Qualifications

• High School Diploma or GED.
• High speed internet with min 15 Mbps download.
• Preferred: prior customer service or collections experience in a call center.

Responsibilities

• Handle inbound and outbound customer calls to assist with payments and account status.
• Bring past-due accounts current or help cancel repossessions when applicable.
• Process one-time and recurring payments over the phone.
• Update contact information and document notes during calls.
• Receive feedback and adapt to improve performance.

Skills

Desire to help others

Persuasive communication

Negotiation

Clear telephone communication

Documentation and note taking

Multitasking across programs

Teamwork and independence

Adaptability under pressure

Attention to compliance and policy

Phone and computer proficiency

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Teams)

Job description

Credit Acceptance Corporation in North Carolina is seeking an Account Solutions Representative to help customers stay on the road to a better financial future by resolving past-due accounts and preventing repossessions. You will contact customers by phone, propose solutions, process payments, update contact information, and document notes.

Training includes a 5-week virtual program, with a remote-friendly schedule and compensation of $17.75-$20.85 per hour plus a monthly bonus.