Remote Account Solutions Specialist

Credit Acceptance Corporation; Texas; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401K match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision benefits

Job summary

Credit Acceptance Corporation in Texas is seeking an Account Solutions Representative to help keep customers on the road to a better financial future. You will contact customers behind on payments, propose solutions to bring accounts current, and help stop repossessions where possible.

This remote, full-time role requires empathy, strong communication, and the ability to work independently on a structured schedule.

Qualifications

• High School Diploma or GED required.
• Previous customer service or collections experience in a call center is preferred.
• Experience handling sensitive financial discussions with customers is a plus.

Responsibilities

• Handle inbound and outbound calls to assist customers with past-due payments.
• Propose solutions to bring accounts current and stop repossessions when possible.
• Process one-time and recurring payments over the phone and update customer records.
• Maintain accurate contact information and collaborate with teammates to improve processes.

Skills

Customer service

Negotiation

Phone support

Communication

Problem solving

Teamwork

Adaptability

Remote work

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Credit Acceptance Corporation in Texas is seeking an Account Solutions Representative to help keep customers on the road to a better financial future. You will contact customers behind on payments, propose solutions to bring accounts current, and help stop repossessions where possible.

This remote, full-time role requires empathy, strong communication, and the ability to work independently on a structured schedule.