Account Solutions Specialist — Flexible Schedule

Credit Acceptance Corporation; Ohio; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401K match

Tuition reimbursement

Parental leave

Comprehensive benefits

Job summary

Credit Acceptance Corporation is seeking an Account Solutions Representative to support customers behind on payments and help bring accounts current. The role emphasizes empathetic communication, solution-focused calls, and processing payments over the phone.

The position requires a high school diploma and offers a structured training program, flexible scheduling, and a comprehensive benefits package. Remote work options with national scope are available.

Qualifications

• High school diploma or GED required.
• Experience in customer service or collections is preferred.
• Comfortable with phone-based communication and multiple systems.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers to bring accounts current and cancel repossessions when possible.
• Process one-time and recurring payments over the phone.
• Update contact information during calls.
• Respond to feedback to improve performance.

Skills

Customer empathy

Negotiation

Phone support

Verbal communication

Problem solving

Multitasking

Teamwork

Active listening

Attention to detail

Education

High School Diploma or GED

Tools

Outlook

Teams

Job description

Credit Acceptance Corporation is seeking an Account Solutions Representative to support customers behind on payments and help bring accounts current. The role emphasizes empathetic communication, solution-focused calls, and processing payments over the phone.

The position requires a high school diploma and offers a structured training program, flexible scheduling, and a comprehensive benefits package. Remote work options with national scope are available.