Remote Account Solutions Specialist

Credit Acceptance Corporation; Tennessee; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision coverage

Job summary

Credit Acceptance Corporation is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers behind on payments, propose solutions to bring accounts current, and process payments over the phone.

Training is five weeks via virtual sessions, with two schedule options. The role offers a targeted hourly compensation of $17.75–$20.85, plus potential monthly bonuses, and a robust benefits package.

Qualifications

• High School Diploma or GED is required.
• Strong phone-based communication skills and professionalism.
• Experience in customer service or collections is preferred.
• Ability to work with sensitive financial information and maintain confidentiality.
• Proficiency with Microsoft Office and basic computer literacy.

Responsibilities

• Handle inbound and outbound calls to assist customers behind on payments.
• Propose solutions to bring accounts current and prevent repossession.
• Process one-time and recurring payments over the phone.
• Update contact and vehicle information while interacting with customers.
• Adapt to feedback to improve performance and outcomes.

Skills

Customer service

Phone etiquette

Negotiation

Communication

Problem solving

Self-motivation

Teamwork

Tech troubleshooting

Education

High School Diploma or GED

Tools

Outlook

Teams

CRM software

Job description

Credit Acceptance Corporation is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers behind on payments, propose solutions to bring accounts current, and process payments over the phone.

Training is five weeks via virtual sessions, with two schedule options. The role offers a targeted hourly compensation of $17.75–$20.85, plus potential monthly bonuses, and a robust benefits package.