Account Solutions Advocate - Help Customers Get Current

Credit Acceptance Corporation; Phoenix (AZ); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision insurance

Job summary

Credit Acceptance Corporation is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers behind on car payments, propose solutions to bring accounts current, and work to cancel repossessions when appropriate.

This role focuses on compliant, respectful service over the phone, while collecting information, scheduling payments, and supporting requests.

Qualifications

• High School Diploma or GED required.
• Excellent phone etiquette and listening skills.
• Ability to explain financial concepts clearly.

Responsibilities

• Consistently contact customers behind on car payments.
• Work to bring accounts current and prevent further delinquencies.
• Assist customers with payment arrangements and information updates.
• Document conversations and customer details accurately.

Skills

Empathy and customer focus

Persuasion and negotiation

Communication skills

Problem solving

Resilience under pressure

Attention to detail

Multitasking

Teamwork

Active listening

Adaptability

Clarifying information

Documentation accuracy

Education

High School Diploma or GED

Tools

Outlook

Teams

Job description

Credit Acceptance Corporation is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers behind on car payments, propose solutions to bring accounts current, and work to cancel repossessions when appropriate.

This role focuses on compliant, respectful service over the phone, while collecting information, scheduling payments, and supporting requests.