Remote Account Solutions Specialist

Credit Acceptance Corporation; Florida; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision coverage

Job summary

Credit Acceptance Corporation is seeking an Account Solutions Representative to contact customers behind on payments, propose solutions to bring accounts current, and potentially stop repossessions. You will discuss options, document notes, and ensure contact information is up to date while providing courteous, compliant service.

The role involves handling inbound/outbound calls, processing payments, and collaborating with team members to achieve set targets.

Qualifications

• Desire to help others and assist customers with financial challenges.
• Excellent verbal communication and active listening skills.
• Ability to negotiate, persuade, and provide practical payment solutions.
• Able to work in a fast-paced environment with professional composure.

Responsibilities

• Contact customers who are behind on payments by phone and maintain professional, lawful communication.
• Develop and propose solutions to bring accounts current or halt repossessions.
• Document customer notes accurately and update contact information as needed.
• Support customers with one-time or recurring payments and respond to service requests.

Skills

Customer service

Phone etiquette

Communication

Problem solving

Education

High School Diploma or GED

Job description

Credit Acceptance Corporation is seeking an Account Solutions Representative to contact customers behind on payments, propose solutions to bring accounts current, and potentially stop repossessions. You will discuss options, document notes, and ensure contact information is up to date while providing courteous, compliant service.

The role involves handling inbound/outbound calls, processing payments, and collaborating with team members to achieve set targets.