Account Solutions Specialist: Help Customers Get Current

Credit Acceptance Corporation; North Carolina; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision coverage

Job summary

Credit Acceptance Corporation seeks an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers behind on payments, work to bring accounts current, and provide solutions to cancel repossessions when appropriate.

You will handle a high-volume of calls, document notes, and maintain accurate contact information while delivering respectful support.

Qualifications

• High School Diploma or GED required.
• Reliable high-speed internet connection (min 15 Mbps) required.
• Call center/customer service experience preferred.
• Experience in finance or automotive industry preferred.

Responsibilities

• Handle phone calls (inbound and outbound) to assist customers.
• Bring past due accounts current and cancel repossessions when possible.
• Process one-time and recurring payments over the phone.
• Update contact information during conversations to ensure accuracy.
• Receive and act upon feedback to improve performance.

Skills

Desire to help

Personable

Persuasive

Negotiation

Positive mindset

Professionalism

Calm under pressure

Objection handling

Quick thinking

Self-motivated

Feedback oriented

Clear communication

Multitasking

Documentation

Teamwork and independence

Tech troubleshooting

MS Office (Outlook/Teams)

Education

High School Diploma or GED

Tools

Outlook

Teams

MS Office

PC hardware basics

Job description

Credit Acceptance Corporation seeks an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers behind on payments, work to bring accounts current, and provide solutions to cancel repossessions when appropriate.

You will handle a high-volume of calls, document notes, and maintain accurate contact information while delivering respectful support.