Customer Solutions Representative – Collections & Payments

Credit Acceptance Corporation; Miami (FL); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

401K match

Tuition reimbursement

Medical/dental/vision benefits

Parental leave

Job summary

Credit Acceptance Corporation is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers, propose solutions to bring accounts current, and assist with payment processing and information updates.

Training and schedule details are provided, with a strong emphasis on professional communication, compliance, and teamwork in a fast-paced call center environment.

Qualifications

• High School Diploma or GED.
• High speed internet connection with at least 15 Mbps download speed.

Responsibilities

• Consistently contact customers who are behind on car payments, by phone.
• Work with customers to bring accounts current and reduce past due balances.
• Assist customers with payment processing and information updates.
• Document notes clearly while speaking with customers.

Skills

Customer empathy

Persuasive communication

Negotiation

Positive attitude

Objection handling

Multitasking

MS Office

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Outlook

Teams

Job description

Credit Acceptance Corporation is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will contact customers, propose solutions to bring accounts current, and assist with payment processing and information updates.

Training and schedule details are provided, with a strong emphasis on professional communication, compliance, and teamwork in a fast-paced call center environment.