Remote Account Solutions Specialist

Credit Acceptance Corporation; Georgia; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Medical/dental/vision insurance

Paid time off

Job summary

Credit Acceptance Corporation is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will develop and propose solutions to bring accounts current, stop repossessions where possible, and assist with payments over the phone.

You will contact customers behind on payments, maintain up-to-date contact data, and handle sensitive financial conversations with professionalism.

Qualifications

• High School Diploma or GED required.
• High-speed internet with at least 15 Mbps download speed.
• Preferred: previous customer service or call center experience in finance/auto.

Responsibilities

• Handle phone calls (Inbound & Outbound) most of the day.
• Bring past due accounts current and cancel repossessions when applicable.
• Provide payment processing support (one-time and recurring) over the phone.
• Update contact/vehicle information while speaking with customers.
• Receive feedback and continuously improve performance.

Skills

Customer service

Negotiation

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook & Teams)

Job description

Credit Acceptance Corporation is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will develop and propose solutions to bring accounts current, stop repossessions where possible, and assist with payments over the phone.

You will contact customers behind on payments, maintain up-to-date contact data, and handle sensitive financial conversations with professionalism.