Remote Account Solutions Specialist

Credit Acceptance; Columbus (OH); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Tuition reimbursement

Comprehensive medical/dental/vision

Job summary

Credit Acceptance is seeking an Account Solutions Representative in a remote-capable role. You will contact customers who are delinquent, propose solutions to bring accounts current, and work to prevent vehicle repossession.

The position emphasizes professional communication, problem solving, and compliant, respectful customer interactions. You'll handle payments by phone, update contact information, and support additional service requests while adapting to a flexible schedule.

Qualifications

• High School Diploma or GED is required.
• High-speed internet connection with at least 15 Mbps download speed.

Responsibilities

• Develop and propose solutions to help customers become current or prevent repossession.
• Contact customers behind on car payments by phone and work to keep accounts current.
• Assist with processing one-time and recurring payments over the phone.
• Maintain up-to-date contact and vehicle information and document interactions clearly.

Education

High School Diploma or GED

Job description

Credit Acceptance is seeking an Account Solutions Representative in a remote-capable role. You will contact customers who are delinquent, propose solutions to bring accounts current, and work to prevent vehicle repossession.

The position emphasizes professional communication, problem solving, and compliant, respectful customer interactions. You'll handle payments by phone, update contact information, and support additional service requests while adapting to a flexible schedule.