Customer Care & Credit Solutions Specialist

Credit Acceptance; Florida; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Tuition reimbursement

Medical/Dental/Vision benefits

Job summary

Credit Acceptance seeks an Account Solutions Representative to assist customers with delinquencies, propose payment solutions, and minimize repossessions. You will manage calls, document notes, and work toward keeping customers on the road to a better financial future.

Daily tasks include handling payments, updating contact information, and collaborating with teams to resolve account issues. A HS diploma and reliable internet are required for this remote role.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or collections is preferred.
• Comfortable with phone work and multiple computer programs.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Develop solutions to bring accounts current and prevent further delinquencies.
• Document accounts and update contact information during calls.
• Provide support for customer requests and payments over the phone.

Skills

Customer-friendly

Phone skills

Negotiation

Communication

Multitasking

Self-motivation

Teamwork

Documentation

Adaptability

Attention to detail

Education

High School Diploma or GED

Job description

Credit Acceptance seeks an Account Solutions Representative to assist customers with delinquencies, propose payment solutions, and minimize repossessions. You will manage calls, document notes, and work toward keeping customers on the road to a better financial future.

Daily tasks include handling payments, updating contact information, and collaborating with teams to resolve account issues. A HS diploma and reliable internet are required for this remote role.