Remote Account Solutions Specialist - Collections Support

Credit Acceptance; Nashville (TN); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401K match

Tuition reimbursement

Parental leave

Medical/dental/vision coverage

Job summary

Credit Acceptance is seeking an Account Solutions Representative to help keep customers on the road to a better financial future. You will contact customers behind on payments, propose solutions to bring accounts current, and support requests over the phone.

The role emphasizes respectful communication, problem solving, and compliant processes in a fast-paced environment. Responsibilities include handling calls, updating contact information, and working with customers to prevent repossession

Qualifications

• High School Diploma or GED required.
• Internet connection of at least 15 Mbps download speed.

Responsibilities

• Handle customer calls inbound and outbound while maintaining professionalism.
• Work to bring past due accounts current and assist in stopping repossessions when possible.
• Communicate effectively to verify contact information and respond to service requests.
• Document account notes clearly and maintain up-to-date information.

Skills

Customer service

Phone communication

Negotiation

Problem solving

Active listening

Documentation

Teamwork

Self-motivation

Time management

Attention to detail

Education

High School Diploma or GED

Tools

Outlook

Teams

Office Suite

Job description

Credit Acceptance is seeking an Account Solutions Representative to help keep customers on the road to a better financial future. You will contact customers behind on payments, propose solutions to bring accounts current, and support requests over the phone.

The role emphasizes respectful communication, problem solving, and compliant processes in a fast-paced environment. Responsibilities include handling calls, updating contact information, and working with customers to prevent repossession