Remote Account Manager: Onboard, Grow & Retain Partners

TransUnion; Chicago (IL); À distance; USD 53 000 - 88 000; Plein temps

Avantages offerts par ce poste

Health, dental and vision coverage

401(k) with employer match

Employee Stock Purchase Plan (ESPP)

Résumé du poste

TransUnion is seeking an Account Manager to deliver exceptional experiences for partners and their customers throughout the client lifecycle, from implementation through ongoing growth and retention.

The role reports to the Sales Vice President and is a remote position that may require occasional in-person attendance at work-related events. You will drive client success, renewals, and revenue by coordinating cross-functional teams across time zones.

Qualifications

• Minimum 2 years work experience in client management, project management or similar.
• Strong communication, presentation, and relationship-building skills with the ability to engage stakeholders across client organizations.

Responsabilités

• Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to drive client satisfaction, retention, and long-term contract renewals.
• Serve as the primary client contact for implementation projects, managing end-to-end onboarding activities for small to mid-sized clients while ensuring successful delivery against project timelines and objectives.
• Collaborate cross-functionally with internal stakeholders to coordinate implementation requirements, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
• Execute key account management responsibilities, including client reporting, contract administration, quarterly business reviews, process documentation, and development of client-facing materials such as training presentations and implementation guides.
• Leverage CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and deliver actionable insights that enhance client success and business outcomes.

Connaissances

Client management

Project management

Communication skills

Relationship building

Cross-functional collaboration

Outils

Salesforce CRM

Description du poste

TransUnion is seeking an Account Manager to deliver exceptional experiences for partners and their customers throughout the client lifecycle, from implementation through ongoing growth and retention.

The role reports to the Sales Vice President and is a remote position that may require occasional in-person attendance at work-related events. You will drive client success, renewals, and revenue by coordinating cross-functional teams across time zones.