Remote Account Manager: Renewal & Growth in AI SaaS

Ada; United States; Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Flexible Work Schedule

Remote-First, In-Person Friendly

Learning & Development Budget

Work from Home Budget

Access to AI Tools

Job summary

the company is an AI customer service company seeking an Accelerate Account Manager to own a portfolio of ~60 customers and about $2.5M in annual revenue. You’ll ensure customers see real results, manage renewals end-to-end, and pursue growth opportunities with coaching and support.

This is a scaled, high-volume role requiring strong organization, communication, and a metrics-driven mindset. A remote-first, in-person friendly work setup is offered, with exposure to cutting-edge AI tools and a

Qualifications

• 1+ year of experience in a customer-facing or commercial role, ideally in B2B SaaS.
• Strong organizational skills with the ability to juggle many accounts.
• Excellent communication to understand what customers care about.
• Curious about the numbers behind customer results and business impact.
• Calm under pressure and reliable in follow-through.
• Coachable and receptive to feedback.
• Able to articulate customer needs to Support, Product, and Solutions.

Responsibilities

• Retain your book by owning renewals across your portfolio and hitting retention targets.
• Keep customers healthy by tracking usage, automation, and account health.
• Demonstrate value through regular check-ins and business reviews tied to outcomes.
• Grow opportunities inside your book with higher volume, new channels, or new use cases.
• Build relationships with day-to-day contacts and decision-makers who own budget and renewal.
• Keep Salesforce up to date and provide honest renewal/pipeline readings weekly.
• Escalate when an account outgrows Accelerate and bring in the right senior help.

Skills

Account management

B2B SaaS

Customer success

Salesforce

CRM

Tools

Salesforce

Google Workspace

MS Office

Job description

the company is an AI customer service company seeking an Accelerate Account Manager to own a portfolio of ~60 customers and about $2.5M in annual revenue. You’ll ensure customers see real results, manage renewals end-to-end, and pursue growth opportunities with coaching and support.

This is a scaled, high-volume role requiring strong organization, communication, and a metrics-driven mindset. A remote-first, in-person friendly work setup is offered, with exposure to cutting-edge AI tools and a