Remote Account Manager: Growth & Retention Leader

Blacksmith Agency LLC; San Antonio (TX); Remote; USD 70,000 - 120,000; Full time

Job summary

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring agency clients and you keep them and grow them.

You will work with the strategists and delivery team to present one clear voice to clients, manage renewals and expansions, and drive a seven-figure annual quota across retention and upsells.

Qualifications

• Agency account management experience in marketing, digital, or advertising agencies.
• Proven track record of retaining clients and selling additional work with measurable results.
• Comfortably carrying a quota and achieving growth targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Own retention across your client book and manage renewals.
• Identify upsell opportunities and expand projects within each client.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to ensure a unified client voice.

Skills

Agency account management

Client relationship management

Sales / upselling

Clear communication

Job description

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Account Manager you own an established book of recurring agency clients and you keep them and grow them.

You will work with the strategists and delivery team to present one clear voice to clients, manage renewals and expansions, and drive a seven-figure annual quota across retention and upsells.