Remote Agency Account Manager - Growth & Retention

Blacksmith Agency LLC; Austin (TX); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Commission

Remote work

Job summary

Blacksmith Agency is a fully remote digital agency delivering paid media, SEO, CRO and web services to marketing-led brands. As Agency Account Manager you will own an established book of recurring clients, retain them, and grow accounts while guiding the client through strategy and delivery with a single voice.

You will handle a seven-figure annual quota across retention and upsells, partnering with strategists and delivery teams.

Qualifications

• Agency account management experience in marketing, digital, creative, or advertising agencies.
• Track record of keeping clients and selling them more work, with measurable results.
• Comfort in carrying a quota and meeting targets.

Responsibilities

• Retain across your book: manage relationships, renewals, and early warnings of drift.
• Upsell and expand: identify next projects within each client and close new business.
• A seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to ensure a single, clear client voice.

Skills

Account management

Client retention

Upselling & expansion

Clear communication

Job description

Blacksmith Agency is a fully remote digital agency delivering paid media, SEO, CRO and web services to marketing-led brands. As Agency Account Manager you will own an established book of recurring clients, retain them, and grow accounts while guiding the client through strategy and delivery with a single voice.

You will handle a seven-figure annual quota across retention and upsells, partnering with strategists and delivery teams.