Remote Account Manager: Growth & Retention Lead

Blacksmith Agency LLC; Oklahoma City (OK); Remote; USD 70,000 - 110,000; Full time

Job summary

Blacksmith Agency LLC is seeking an Account Manager to own and grow an established book of recurring clients. The role is fully remote (US or Canada) with a base plus commission payout and a 50/50 split.

You will manage retention, renewals, and early warning for drift while uncovering upsell opportunities. You will work with strategists and delivery teams to ensure clients hear one clear voice.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agencies.
• Proven ability to retain clients and upsell with measurable results.
• Comfortable carrying a sales quota and targets.
• Strong, clear communication with senior client stakeholders.

Responsibilities

• Own and grow an established book of recurring agency clients.
• Retain clients, renew contracts, and trigger early warnings for drift.
• Identify and close upsell opportunities within each client.
• Collaborate with strategists and delivery teams to present a single client voice.

Skills

Account management

Client relationship management

Sales and upselling

Quota carrying

Clear communication with senior client

Job description

Blacksmith Agency LLC is seeking an Account Manager to own and grow an established book of recurring clients. The role is fully remote (US or Canada) with a base plus commission payout and a 50/50 split.

You will manage retention, renewals, and early warning for drift while uncovering upsell opportunities. You will work with strategists and delivery teams to ensure clients hear one clear voice.