Remote Account Manager — Growth & Renewals

Envista; Atlanta (GA); Remote; USD 65,000 - 100,000; Full time

Job summary

DEXIS, part of Envista, is seeking an Account Manager to own and grow an established book of business by building strong customer relationships and coordinating with internal teams. This remote, customer-facing role blends account management, retention, inside sales and problem solving to identify opportunities and ensure excellent service.

You will manage renewals, enrollments, upsell applicable products, and collaborate with field sales, support, and ERP systems to deliver a seamless customer

Qualifications

• Experience in sales, account management, or customer-facing roles with outbound communication.
• Experience building customer relationships by phone.
• Strong written and verbal communication.
• Problem-solving and ability to research issues independently.
• Ability to manage multiple priorities across teams.
• Comfort learning CRM, ERP and other business systems.
• Proficiency with Microsoft Office applications.
• Inside sales or account management experience.
• Experience selling products or services by phone.
• Experience with service contracts, renewals, retention or account-based selling.
• Experience using SAP, Microsoft Dynamics, Salesforce or comparable CRM/ERP platforms.

Responsibilities

• Manage and grow an assigned book of business through consistent customer engagement, service contract renewals and new enrollment opportunities.
• Build trusted, long-term relationships with customers through regular outbound communication.
• Follow up on marketing-generated leads and sell appropriate products and services over the phone.
• Identify additional sales opportunities within existing accounts, closing opportunities directly or partnering with the field sales team when appropriate.
• Serve as a primary point of contact for customers and help connect them with the appropriate product, service or support resources.
• Research customer and account information to resolve discrepancies, uncover opportunities and determine appropriate next steps.
• Respond to customer escalations and coordinate with the appropriate internal teams to drive timely resolution.
• Partner with field sales, dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training and Field Service to deliver a coordinated customer experience.
• Maintain accurate account and sales information using CRM and ERP systems and use available customer information to effectively manage the book of business.

Skills

Sales

Account management

Customer retention

Outbound communication

CRM systems

MS Office

Education

Bachelor's degree or equivalent

Tools

Salesforce

SAP

Microsoft Dynamics

Job description

DEXIS, part of Envista, is seeking an Account Manager to own and grow an established book of business by building strong customer relationships and coordinating with internal teams. This remote, customer-facing role blends account management, retention, inside sales and problem solving to identify opportunities and ensure excellent service.

You will manage renewals, enrollments, upsell applicable products, and collaborate with field sales, support, and ERP systems to deliver a seamless customer