Remote Account Manager - Growth & Renewals

Envista; Atlanta (GA); Remote; USD 65,000 - 90,000; Full time

Job summary

Envista is seeking an Account Manager to own and grow an established book of business in a remote, customer-facing role. You will drive service contract enrollments and renewals, engage customers via outbound calls, and coordinate with cross-functional teams to deliver a seamless experience.

You will build long-term relationships, follow up on leads, identify opportunities, and maintain CRM/ERP data to manage the book effectively. Bachelor's degree or equivalent experience preferred.

Qualifications

• Demonstrated experience in sales, account management, customer retention or another customer-facing role involving regular outbound communication.
• Experience building and maintaining customer relationships by phone.
• Strong written and verbal communication skills.
• Demonstrated problem-solving skills and ability to independently research customer or account issues.
• Ability to effectively manage multiple customer priorities and collaborate across teams.
• Comfort learning and working across CRM, ERP and other business systems.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage and grow an assigned book of business through consistent customer engagement, service contract renewals and new enrollment opportunities.
• Build trusted, long-term relationships with customers through regular outbound communication.
• Follow up on marketing-generated leads and sell appropriate products and services over the phone.
• Identify additional sales opportunities within existing accounts, closing opportunities directly or partnering with the field sales team when appropriate.
• Serve as a primary point of contact for customers and help connect them with the appropriate product, service or support resources.
• Research customer and account information to resolve discrepancies, uncover opportunities and determine appropriate next steps.
• Respond to customer escalations and coordinate with the appropriate internal teams to drive timely resolution.
• Partner with field sales, dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training and Field Service to deliver a coordinated customer experience.
• Maintain accurate account and sales information using CRM and ERP systems and use available customer information to effectively manage the book of business.

Skills

Sales experience

Account management

Customer retention

Outbound communication

CRM experience

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent

Tools

SAP

Microsoft Dynamics

Salesforce

Job description

Envista is seeking an Account Manager to own and grow an established book of business in a remote, customer-facing role. You will drive service contract enrollments and renewals, engage customers via outbound calls, and coordinate with cross-functional teams to deliver a seamless experience.

You will build long-term relationships, follow up on leads, identify opportunities, and maintain CRM/ERP data to manage the book effectively. Bachelor's degree or equivalent experience preferred.