Remote Account Manager — Client Growth & Projects

Kbm Hogue; California; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Unlimited paid time off

Company-paid holidays

Medical, dental, and vision insurance

Short-term disability

Long-term disability

Basic life and AD&D insurance

Supplemental life insurance

401(k) plan

Job summary

KBM Hogue in California is seeking an Account Manager to own client relationships from pursuit to closeout and to partner with internal and external teams to drive profitable project delivery.

You will qualify opportunities, support business development, manage budgets and pricing, and ensure accurate CRM records while maintaining high client satisfaction and opportunities for growth.

This role offers a hybrid on-site schedule with limited travel and a comprehensive benefits package.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of account management, sales, or project-based client services experience.
• Strong interpersonal and communication skills with the ability to collaborate across internal teams and with clients.
• Demonstrated professionalism, integrity, sound judgment, and commitment to client satisfaction.
• Strong organizational skills with the ability to manage multiple concurrent projects.
• High level of empathy for client needs and relationship management.
• Proficiency in Microsoft Office, Google Workspace, Zoom, and CRM systems (Zendesk).
• Availability for evening or weekend work as business needs require.
• Ability to sit for prolonged periods and lift up to 15 pounds as needed.
• Travel up to 5% to local KBM Hogue offices, client sites, and occasional overnight travel as required.
• Work Schedule: 100% remote or hybrid with a minimum of three (3) on-site days per week

Responsibilities

• Own and manage assigned client relationships, serving as the primary client contact and advocate throughout the project lifecycle.
• Qualify and secure business within assigned and self-generated accounts.
• Support business development efforts through participation in RFPs, client interviews, presentations, and pre-project selling activities.
• Maintain ongoing client engagement, including post-installation support, warranty coordination, and “day two” requests.
• Develop accurate pricing estimates for products, labor, and services.
• Generate budgets, pricing structures, and proposals in alignment with company guidelines and leadership input as required.
• Actively manage projects to safeguard profitability and mitigate margin erosion.
• Perform quality checks on pricing, specifications, and related deliverables prior to submission or order placement.
• Manage sales forecasting and maintain accurate CRM (Zendesk) records for assigned accounts.
• Collaborate with internal teams—including Design, Project Management, Project Coordination, Marketing, and Finance—to ensure project requirements, timelines, and client expectations are met.
• Support planning, programming, order fulfillment, installation, and closeout activities in coordination with Project Managers.
• Attend pre-install, construction, and project meetings as required.
• Ensure site visits are conducted as needed to verify field conditions, measurements, and site readiness.
• Keep internal teams informed of project status, timelines, and required action steps.
• Ensure a thorough project closeout and product orientation to the satisfaction of the client.
• Support the resolution of service, warranty, or performance issues in coordination with internal teams.
• Maintain relationships and educate clients on new products, dealer services, and potential future needs.
• Identify opportunities to expand relationships within existing accounts by engaging additional stakeholders, departments, or divisions.
• Represent KBM Hogue professionally within the market through client engagement and community involvement.
• Maintain a mentorship mindset by supporting collaboration and knowledge sharing with peers and junior team members.
• Participate in team meetings, project reviews, and internal planning discussions.
• Attend product, sales, and industry training to maintain professional expertise.

Skills

Account management

Sales

Project coordination

CRM

Communication

Microsoft Office

Google Workspace

Zendesk

Time management

Education

Bachelor's degree

Tools

Zendesk

Microsoft Office

Google Workspace

Zoom

Job description

KBM Hogue in California is seeking an Account Manager to own client relationships from pursuit to closeout and to partner with internal and external teams to drive profitable project delivery.

You will qualify opportunities, support business development, manage budgets and pricing, and ensure accurate CRM records while maintaining high client satisfaction and opportunities for growth.

This role offers a hybrid on-site schedule with limited travel and a comprehensive benefits package.