Remote Account Manager - Client Projects & Success

2020 Companies; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive weekly salary

Remote work from home

Health/Dental/Vision benefits

401K with matching

Paid Time Off

Paid Holidays

Mobile reimbursement

Job summary

2020 Companies is seeking a Remote Account Manager to oversee client programs from kickoff to completion, serving as the primary contact for clients and internal cross-functional teams. You will drive timely delivery, budget adherence, and scope management across multiple concurrent programs.

The role requires 3–5 years in account/project management, strong client communication, and proven ability to coordinate cross-functional teams.

Qualifications

• 3–5 years of direct Account Management, Project Management, Client Services, or related experience.
• Proven experience managing multiple projects and client relationships simultaneously.
• Strong client-facing communication and relationship management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for assigned client accounts and projects.
• Lead end-to-end project management across multiple concurrent programs.
• Coordinate internal resources and cross-functional teams to ensure successful project execution.
• Develop and maintain detailed project plans, workback schedules, and execution timelines.
• Ensure projects are delivered on time, within scope, and within budget.
• Monitor project health, identify risks proactively, and communicate mitigation plans.
• Manage project scope changes, scheduling adjustments, and operational escalations.
• Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders.
• Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution.
• Review project reporting, compliance tracking, and execution data for accuracy and completeness.
• Support development and standardization of project workflows, documentation, and processes.
• Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials.
• Ensure resource availability and alignment based on project scope and timing.
• Escalate project risks, blockers, or client concerns to leadership as appropriate.
• Maintain strong client relationships through proactive communication and execution management.
• Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams.
• Identify opportunities for operational improvements, process efficiencies, and scalability.

Skills

Client communication

Relationship management

Organizational skills

Risk management

Project coordination

Reporting & analytics

Cross-functional collaboration

Time management

Education

PMP Certification

CAPM Certification

PRINCE2 Certification

Tools

Microsoft Excel

Airtable

Salesforce

Jira

Smartsheet

Job description

2020 Companies is seeking a Remote Account Manager to oversee client programs from kickoff to completion, serving as the primary contact for clients and internal cross-functional teams. You will drive timely delivery, budget adherence, and scope management across multiple concurrent programs.

The role requires 3–5 years in account/project management, strong client communication, and proven ability to coordinate cross-functional teams.