Senior Account Manager | Remote Growth & Client Leadership

Kbm Hogue; San Jose (CA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Unlimited paid time off

Company-paid holidays

Medical, dental, and vision insurance

Short-term disability

Long-term disability

Basic life and AD&D insurance

401(k) plan

Additional benefits available

Job summary

KBM Hogue seeks a Sr. Account Manager to own and advocate for key client relationships from pursuit to after-install support.

You will drive profitable growth, manage budgets, pricing, and margins, and coordinate with Design, Project Management, Finance, and vendors to meet client goals and KBM Hogue’s quality standards. You will lead sales strategy within accounts, support business development, and ensure accurate CRM entries while maintaining strong relationships with influential stakeholders.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of five (5) years of successful account management, sales, or project-based client services experience.
• Demonstrated ability to manage complex accounts, pricing, and profitability with a high degree of autonomy.
• Strong interpersonal, communication, and negotiation skills; highly collaborative and client-focused.

Responsibilities

• Own and manage assigned client relationships, serving as the trusted advisor throughout the full project lifecycle and beyond.
• Qualify, secure, and expand business within assigned and self-generated accounts through proactive relationship management and strategic engagement.
• Support business development efforts by participating in RFPs, client interviews, presentations, and pre-project selling activities.
• Maintain strong relationships with A&D firms, industry influencers, and key client stakeholders.
• Develop accurate budgets, pricing structures, and proposals for products, labor, and services.
• Negotiate pricing and discounts in alignment with company guidelines and leadership input as required.
• Actively manage projects to safeguard and improve profitability, mitigating margin erosion through scope control, change management, and disciplined execution.
• Manage sales forecasting and maintain accurate CRM (Zendesk) entries for assigned accounts.
• Lead and coordinate internal KBM Hogue resources, including Design, Project Management, Project Coordination, Marketing, Finance, and vendors, to ensure project success.
• Oversee planning, programming, order fulfillment, installation, and closeout activities in collaboration with field project management.
• Attend pre-install, construction, and project meetings as required; ensure site readiness through appropriate site visits and field verification.
• Ensure timely completion of punch lists, client sign-offs, deposits, purchase orders, and required documentation.
• Assure a thorough project closeout and product orientation to the satisfaction of the client.
• Support resolution of post-installation service, warranty, or performance issues.
• Maintain ongoing client engagement, educating customers on new products, dealer services, and future opportunities.
• Penetrate accounts by developing relationships across departments and identifying new business opportunities.
• Maintain a mentorship mindset by supporting, coaching, and assisting in the development of junior account managers and team members.
• Participate in team meetings, project reviews, and collaborative planning discussions.
• Attend product, sales, and industry training to maintain professional expertise and market knowledge.

Skills

Account management

Sales leadership

Negotiation

Client relationship building

Forecasting & CRM

Education

Bachelor’s degree or equivalent

Tools

Zendesk

CRM systems

Job description

KBM Hogue seeks a Sr. Account Manager to own and advocate for key client relationships from pursuit to after-install support.

You will drive profitable growth, manage budgets, pricing, and margins, and coordinate with Design, Project Management, Finance, and vendors to meet client goals and KBM Hogue’s quality standards. You will lead sales strategy within accounts, support business development, and ensure accurate CRM entries while maintaining strong relationships with influential stakeholders.