Remote Account Manager - Growth & Client Success

Kbm Hogue; San Jose (CA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Unlimited paid time off

Company-paid holidays

Medical, dental, and vision insurance

Short-term disability

Long-term disability

Basic life and AD&D insurance

Supplemental life insurance

401(k) plan

Additional benefits available to elig

Job summary

KBM Hogue is seeking an Account Manager to own client relationships from pursuit through closeout, coordinating with Design, Project Management, Marketing and Finance to ensure successful delivery and profitability.

You will qualify and secure business, support RFPs, and maintain ongoing client engagement. A Bachelor's degree and 3–5 years in account management are required, with strong communication and empathy. Hybrid work with 3 on-site days and travel up to 5%.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Three to five years of successful account management, sales, or project-based client services experience.
• Strong interpersonal and communication skills with the ability to collaborate across teams and with clients.
• Professionalism, integrity, sound judgment, and commitment to client satisfaction.
• Strong organizational skills with the ability to manage multiple concurrent projects.
• High level of empathy for client needs and relationship management.
• Proficiency in Microsoft Office, Google Workspace, Zoom, and Zendesk CRM.
• Availability for evening or weekend work as needed.
• Travel up to 5% to local KBM Hogue offices and client sites; remote or hybrid schedule with 3+ on-site days per week.

Responsibilities

• Own and manage assigned client relationships as primary contact throughout the project lifecycle.
• Qualify and secure business within assigned and self-generated accounts.
• Support business development via RFPs, client interviews, and pre-project selling activities.
• Maintain ongoing client engagement, post-installation support, warranty coordination, and day-two requests.
• Develop accurate pricing estimates for products, labor, and services.
• Generate budgets, pricing structures, and proposals per guidelines and leadership input.
• Manage projects to safeguard profitability and mitigate margin erosion.
• Perform quality checks on pricing, specifications, and deliverables prior to submission.
• Manage sales forecasting and maintain Zendesk CRM records for accounts.
• Collaborate with Design, Project Management, Marketing, and Finance to meet requirements and timelines.
• Assist planning, programming, order fulfillment, installation, and closeout with Project Managers.
• Attend pre-install, construction, and project meetings as required.
• Ensure site visits verify field conditions and readiness; keep teams informed of status.

Skills

Interpersonal skills

Communication skills

Empathy

Organizational skills

Evening/weekend availability

Education

Bachelor’s degree or equivalent

3–5 years account management experience

Tools

Microsoft Office

Google Workspace

Zoom

Zendesk

Job description

KBM Hogue is seeking an Account Manager to own client relationships from pursuit through closeout, coordinating with Design, Project Management, Marketing and Finance to ensure successful delivery and profitability.

You will qualify and secure business, support RFPs, and maintain ongoing client engagement. A Bachelor's degree and 3–5 years in account management are required, with strong communication and empathy. Hybrid work with 3 on-site days and travel up to 5%.