Remote Account Manager — Client Relationships & Growth

Wolters Kluwer; Phoenix (AZ); Remote; USD 48,000 - 81,000; Full time

Benefits offered by this job

Commission

Job summary

Wolters Kluwer is seeking an Account & Relationship Manager for a fully remote role in the United States. The candidate will support senior team members, identify opportunities, and help drive customer satisfaction and revenue.

This position emphasizes strong communication, data accuracy, and CRM proficiency. With 3+ years in account management or related roles, you will learn our products, coordinate meetings, and contribute to team strategy while handling basic inquiries and ongoing client

Qualifications

• 3+ years’ experience in account management or related role, preferably in insurance or financial services.
• Clear verbal and written communication.
• Basic customer service principles.
• Familiarity with the company’s products or services.
• Accurate data entry.
• Ability to identify and resolve straightforward issues.
• Strong time management and organizational skills.
• Ability to build relationships with clients.
• Familiarity with sales software and CRM systems.

Responsibilities

• Assist in identifying potential clients and new business opportunities.
• Conduct initial outreach and establish first contact with potential customers.
• Support sales presentations and product demonstrations.
• Maintain accurate records of customer interactions and sales activities.
• Respond to basic customer inquiries and elevate complex issues to senior team members.
• Assist in preparing sales reports and tracking performance metrics.
• Learn and understand the products/services offered by the organization.
• Help coordinate meetings and gather customer feedback.
• Participate in team strategy sessions.
• Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.

Skills

Account management

Communication

Customer service

Product knowledge

Data entry

Problem solving

Organization

Interpersonal skills

Sales tools

Job description

Wolters Kluwer is seeking an Account & Relationship Manager for a fully remote role in the United States. The candidate will support senior team members, identify opportunities, and help drive customer satisfaction and revenue.

This position emphasizes strong communication, data accuracy, and CRM proficiency. With 3+ years in account management or related roles, you will learn our products, coordinate meetings, and contribute to team strategy while handling basic inquiries and ongoing client