Remote Account Manager - Claims Analytics & Support

Compliance Holdings; Ohio; Remote; USD 70,000 - 110,000; Full time

Job summary

Lumelight is a health insurance analytics platform provider. The Account Manager-Claims Reporting is the primary client contact, delivering timely, accurate support for inquiries about the Lumelight system, including claims reporting, stop loss tracking, and analytics.

This role requires excellent communication, HIPAA/data security discipline, and the ability to manage multiple client questions, lead testing during releases, and guide groups through Lumelight implementations from setup to

Qualifications

• ~2+ years’ experience using CRM systems such as SFDC, HubSpot, or Zoho for customer ticket management
• Communicate effectively and efficiently with customers and associates
• Advanced or greater level knowledge using Microsoft Excel for data validation, pivot charts, and macros
• Experience using Microsoft Outlook to manage messages, schedule meetings, and build rules
• Ability to lead a meeting and inspire confidence with customers

Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform
• Support customer questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting
• Support customer workflows that require pulling and securely delivering Lumelight data
• Lead software testing of Lumelight system through specified scenarios during releases
• Lead projects by facilitating communication for customers adding groups to Lumelight
• QA newly implemented groups comparing customer data against Lumelight data post setup
• Provide Subject Matter Expertise to the team in analytics or health insurance knowledge
• Time management enabling candidates to handle questions from multiple sources with quick resolution

Skills

CRM platforms

Communication skills

MS Excel

HIPAA data handling

Meeting leadership

Tools

SFDC (Salesforce)

HubSpot

Zoho

Job description

Lumelight is a health insurance analytics platform provider. The Account Manager-Claims Reporting is the primary client contact, delivering timely, accurate support for inquiries about the Lumelight system, including claims reporting, stop loss tracking, and analytics.

This role requires excellent communication, HIPAA/data security discipline, and the ability to manage multiple client questions, lead testing during releases, and guide groups through Lumelight implementations from setup to