Remote Account Manager - Claims & Analytics

Compliance Holdings; South Carolina; Remote; USD 60,000 - 90,000; Full time

Job summary

Lumelight is seeking an Account Manager-Claims Reporting to act as the primary point of contact for clients using our health insurance analytics platform. You will ensure customers receive timely, accurate, and empathetic support for all inquiries related to their accounts while maintaining strict HIPAA compliance.

You will resolve inquiries on stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting.

Qualifications

• 2+ years using CRM systems for ticket management.
• Strong communication with customers and colleagues.
• Advanced Excel skills for data validation and pivot charts.
• Experience using Outlook for email, scheduling, and rules.
• Ability to lead meetings and inspire confidence.

Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform.
• Support questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting.
• Support customer workflows that require pulling and securely delivering Lumelight data.
• Lead software testing of Lumelight system through specified scenarios during releases.
• Lead projects by facilitating communication for clients adding groups to Lumelight.
• QA newly implemented groups by comparing customer data against Lumelight data post setup.
• Provide SME to the team in analytics or health insurance knowledge.
• Manage multiple questions from various sources while maintaining quick resolutions.

Skills

CRM systems

Communication skills

Time management

Project management

Presentation skills

Relationship building

Tools

SFDC

HubSpot

Zoho

Excel

Outlook

PowerPoint

Job description

Lumelight is seeking an Account Manager-Claims Reporting to act as the primary point of contact for clients using our health insurance analytics platform. You will ensure customers receive timely, accurate, and empathetic support for all inquiries related to their accounts while maintaining strict HIPAA compliance.

You will resolve inquiries on stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting.