Remote Account Manager - Claims & Analytics

Compliance Holdings; North Dakota; Remote; USD 55,000 - 75,000; Full time

Job summary

Lumelight is seeking an Account Manager-Claims Reporting to support clients using our health insurance analytics platform. You will be the primary contact, ensuring timely, accurate, and empathetic responses to account inquiries and data requests.

Ideal candidates communicate clearly, manage multiple workflows, and apply HIPAA and data-security best practices while collaborating with teams on releases and group additions. This is a remote role within approved Lumelight states.

Qualifications

• 2+ years using CRM systems for customer ticket management.
• Strong verbal and written communication to build rapport with customers and colleagues.
• Proficient in Microsoft Excel with data validation, pivot charts, and macros for troubleshooting.
• Proficient in Microsoft Outlook for managing messages, scheduling meetings and rules.
• Ability to lead a meeting and inspire confidence in customers.

Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform
• Support customer questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting
• Support customer workflows that require pulling and securely delivering Lumelight data
• Lead software testing of Lumelight system through specified scenarios during scheduled and unscheduled releases
• Lead projects - facilitating communication and flow of information for customers who are adding groups to Lumelight
• QA newly implemented groups comparing customer data against Lumelight data post setup
• Provide Subject Matter Expertise to the team in one of the areas of analytics, or health insurance knowledge
• Time management enabling candidates to manage questions from multiple sources while maintaining quick resolution

Skills

CRM systems

Clear communication

Data validation in Excel

Outlook email management

Meeting leadership

Tools

Microsoft Excel

Microsoft Outlook

PowerPoint

Video conferencing

Job description

Lumelight is seeking an Account Manager-Claims Reporting to support clients using our health insurance analytics platform. You will be the primary contact, ensuring timely, accurate, and empathetic responses to account inquiries and data requests.

Ideal candidates communicate clearly, manage multiple workflows, and apply HIPAA and data-security best practices while collaborating with teams on releases and group additions. This is a remote role within approved Lumelight states.