Remote Account Manager - Claims & Health Analytics

Compliance Holdings; Crystal Bay (NV); Remote; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Equipment provided

Remote work in approved states

Zusammenfassung

Lumelight in the United States seeks an Account Manager-Claims Reporting to serve as the primary contact for clients of our health insurance analytics platform. You will ensure timely, accurate, and empathetic support for inquiries, with emphasis on HIPAA compliance and data security.

The role involves collaborating on stop loss tracking, plan financials, claim reporting, and chronic condition reporting, leading testing and projects, and sharing SME knowledge with the team.

Qualifikationen

• Proven time management across multiple inquiries with quick resolution.
• 2+ years’ experience using CRM systems (SFDC, HubSpot, or Zoho).
• Strong communication that builds rapport with customers and colleagues.
• Advanced Excel skills: data validation, pivot charts, macros for troubleshooting.
• Experience with Microsoft Outlook for messaging, scheduling, and rules.
• Ability to lead a meeting and instill confidence in customers.

Aufgaben

• Work with customers to resolve inquiries regarding Lumelight analytics platform.
• Support questions related to stop loss tracking, plan financial tracking, and projection, claim reporting, and chronic condition reporting.
• Assist customer workflows that require pulling and securely delivering Lumelight data.
• Lead software testing of Lumelight system during releases.
• Lead projects and facilitate communication for customers adding groups to Lumelight.
• QA newly implemented groups by comparing customer data to Lumelight data post-setup.
• Provide SME knowledge in analytics or health insurance to the team.

Kenntnisse

Time management

CRM tools

Communication

Excel data analysis

Outlook proficiency

Meeting leadership

Tools

Microsoft Office

Jobbeschreibung

Lumelight in the United States seeks an Account Manager-Claims Reporting to serve as the primary contact for clients of our health insurance analytics platform. You will ensure timely, accurate, and empathetic support for inquiries, with emphasis on HIPAA compliance and data security.

The role involves collaborating on stop loss tracking, plan financials, claim reporting, and chronic condition reporting, leading testing and projects, and sharing SME knowledge with the team.