Remote Account Manager - Claims & Analytics

Compliance Holdings; Montana City (MT); Remote; USD 55,000 - 75,000; Full time

Job summary

Lumelight is seeking an Account Manager-Claims Reporting to serve as the primary client contact for its health insurance analytics platform. This role requires strong communication, HIPAA awareness, and the ability to deliver timely, accurate responses to client inquiries.

You will resolve inquiries about stop loss tracking, plan financial tracking and projection, and claim reporting. You will lead testing during releases, coordinate onboarding of groups, and provide subject matter expertise in

Qualifications

• 2+ years using CRM systems such as SFDC, HubSpot, or Zoho for customer ticket management.
• Ability to lead a meeting, demonstrating and inspiring confidence to customers.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.

Responsibilities

• Work with customers to resolve inquiries regarding Lumelight analytics platform.
• Support customer questions related to stop loss tracking, plan financial tracking and projection, claim reporting, and chronic condition reporting.
• Support customer workflows that require pulling and securely delivering Lumelight data.
• Lead software testing of Lumelight system through specified scenarios during scheduled and unscheduled releases.
• Lead projects - facilitating communication and flow of information for customers who are adding groups to Lumelight.
• QA newly implemented groups comparing customer data against Lumelight data post setup.
• Provide Subject Matter Expertise to the team in analytics or health insurance knowledge.
• Time management enabling candidates to manage questions from multiple sources while maintaining quick resolution.

Skills

Excellent communication

Relationship building

Presentation skills

Time management

Lead meetings

Project management

Tools

SFDC (Salesforce)

HubSpot

Zoho

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Lumelight is seeking an Account Manager-Claims Reporting to serve as the primary client contact for its health insurance analytics platform. This role requires strong communication, HIPAA awareness, and the ability to deliver timely, accurate responses to client inquiries.

You will resolve inquiries about stop loss tracking, plan financial tracking and projection, and claim reporting. You will lead testing during releases, coordinate onboarding of groups, and provide subject matter expertise in