Remote Account Manager, Health Claims & Analytics

Compliance Holdings; Utah; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Job summary

Lumelight, LLC. is seeking an Account Manager-Claims Reporting to serve as the primary contact for clients using the health insurance analytics platform. You will ensure timely, accurate, and empathetic support, with a strong focus on PHI handling and HIPAA compliance.

Responsibilities include resolving inquiries, leading testing during releases, and guiding client groups through Lumelight workflows, while providing SME insights in analytics or health insurance knowledge.

Qualifications

• 2+ years using CRM systems (SFDC, HubSpot, Zoho) for ticket management.
• Strong communication and rapport-building with customers and colleagues.
• Advanced MS Excel skills: data validation, pivot charts, macros.

Responsibilities

• Resolve customer inquiries about the Lumelight analytics platform.
• Assist with stop loss tracking, plan financial tracking, claim reporting, and chronic condition reporting.
• Pull and securely deliver Lumelight data for customer workflows.
• Lead software testing during releases.
• Coordinate projects for clients adding groups to Lumelight.
• QA new groups by comparing client data with Lumelight data post-setup.
• Provide SME in analytics or health insurance knowledge.

Skills

CRM systems

Communication

Data validation

Pivot charts

MS Excel

Meeting leadership

Time management

Customer service

Education

Healthcare/claims knowledge

Tools

Microsoft Office

Job description

Lumelight, LLC. is seeking an Account Manager-Claims Reporting to serve as the primary contact for clients using the health insurance analytics platform. You will ensure timely, accurate, and empathetic support, with a strong focus on PHI handling and HIPAA compliance.

Responsibilities include resolving inquiries, leading testing during releases, and guiding client groups through Lumelight workflows, while providing SME insights in analytics or health insurance knowledge.