Remote 3rd-Party Collections Negotiator

LCS Financial Services Corporation; Wilmington (VT); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Additional earning potential tied to绩绩

Mon–Fri schedule (7:00 AM–6:00 PM)

Health Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is hiring remote Collections Specialists to help reach recovery goals while upholding regulatory standards. This role emphasizes professional, outcome-driven performance in a remote work setting.

The ideal candidate has 2+ years of third-party debt collection experience, strong negotiation and communication skills, and fluency in English/Spanish. Remote work is allowed from approved states, with opportunities for performance-based earnings.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with applicable collection laws, policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Active listening

Telephone etiquette

Skip-tracing tools

Collection management systems

Bilingual English/Spanish

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is hiring remote Collections Specialists to help reach recovery goals while upholding regulatory standards. This role emphasizes professional, outcome-driven performance in a remote work setting.

The ideal candidate has 2+ years of third-party debt collection experience, strong negotiation and communication skills, and fluency in English/Spanish. Remote work is allowed from approved states, with opportunities for performance-based earnings.