Remote 3rd-Party Collections Pro

LCS Financial Services Corporation; Madison (WI); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Monday-Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is hiring for Remote Collections Specialists to join a nationwide team. The role focuses on negotiating resolutions for delinquent accounts, maintaining professional interactions, and meeting recovery targets while working from home.

Candidates should have 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently in a remote setup.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage accounts and negotiate settlements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace.
• Reliable internet connectivity.
• Ability to remain available during scheduled hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' finances.
• Use skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize activities to maximize recovery.
• Maintain accurate account documentation.
• Ensure compliance with debt collection laws and company policies.
• Communicate with management and team while working remotely.

Skills

Negotiation

Persuasion

Conflict-resolution

Active listening

Telephone etiquette

Organizational skills

Attention to detail

Independent work

Professionalism

Reliability

Accountability

Remote workspace setup

Stable internet

Availability during hours

Education

High school diploma or equivalent

Job description

LCS Financial Services Corporation is hiring for Remote Collections Specialists to join a nationwide team. The role focuses on negotiating resolutions for delinquent accounts, maintaining professional interactions, and meeting recovery targets while working from home.

Candidates should have 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently in a remote setup.