Remote Third-Party Collections Expert

LCS Financial Services Corporation; Central City (KY); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Performance bonuses

Weekdays schedule: 7:00 AM–6:00 PM

Health, dental & vision insurance | 退休

Paid holidays

Flexible time-off

Remote work eligibility in approved US

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. You will handle inbound and outbound calls, negotiate settlements, and work to maximize recovery while staying compliant.

This role requires at least 2 years in third-party debt collection, bilingual English/Spanish, and the ability to maintain a professional remote workspace. Remote work is limited to approved states, with a weekday schedule and performance-based rewards.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Working knowledge of applicable debt collection laws and regulations.
• Experience working in a high-volume collections environment.
• Bilingual English/Spanish communication skills.
• Familiarity with skip-tracing tools and collection management systems.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Verbal communication

Active listening

Telephone etiquette

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. You will handle inbound and outbound calls, negotiate settlements, and work to maximize recovery while staying compliant.

This role requires at least 2 years in third-party debt collection, bilingual English/Spanish, and the ability to maintain a professional remote workspace. Remote work is limited to approved states, with a weekday schedule and performance-based rewards.