Relationship Banker: Elevate Clients' Financial Lives

Bank of America; Hartford Township (OH); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Competitive compensation

Job summary

Bank of America is seeking a client-facing associate to guide customers in the lobby, facilitating transactions via self-service channels, including mobile and online banking. The role emphasizes accurate cash handling, strong client relationships, and proactive cross-selling of solutions to meet financial goals.

Candidates should be enthusiastic self-starters with a commitment to exceptional service, capable of flexible hours and weekends.

Qualifications

• Minimum requirement: High School Diploma or equivalent.
• Desired: Bachelor's or business-related Associate's Degree such as business management, business administration or finance.
• Strong customer-facing sales experience and ability to work in a salary plus incentive environment.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions through self-service resources.
• Process cash transactions accurately and efficiently.
• Have in-depth conversations to understand clients' financial goals and connect them to suitable solutions.
• Build relationships to meet clients’ financial needs and drive the client experience.
• Follow established processes and comply with laws and regulations.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a client-facing associate to guide customers in the lobby, facilitating transactions via self-service channels, including mobile and online banking. The role emphasizes accurate cash handling, strong client relationships, and proactive cross-selling of solutions to meet financial goals.

Candidates should be enthusiastic self-starters with a commitment to exceptional service, capable of flexible hours and weekends.