Relationship Banker: Elevate Clients’ Financial Lives

National Black MBA Association; Calumet City (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America in the United States seeks a customer-facing associate to educate clients on self-service banking and to accurately process cash transactions. You will engage clients in the lobby, gather insights, and connect them with solutions to support their financial goals.

The role requires strong communication, a confident, results-driven approach, and flexibility to work weekends or extended hours at nearby centers.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates to get things done and builds relationships.
• Passionate and driven to improve clients' financial lives.
• Able to identify solutions for client needs.
• Confident in communicating with all clients and teaching self-service tools.
• Learns new information and adapts to technology platforms.
• Knows how to educate clients on ATM/online/mobile banking.
• Strong critical thinking and problem-solving abilities.
• Follows processes and compliance guidelines.
• Manages time and capacity efficiently.
• Focuses on results while serving clients' interests.
• Willing to work weekends or extended hours at various centers.

Responsibilities

• Executes the bank's risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Education

High School Diploma / GED

Bachelor's Degree or business-relevant Associate’s Degree

Job description

Bank of America in the United States seeks a customer-facing associate to educate clients on self-service banking and to accurately process cash transactions. You will engage clients in the lobby, gather insights, and connect them with solutions to support their financial goals.

The role requires strong communication, a confident, results-driven approach, and flexibility to work weekends or extended hours at nearby centers.