Relationship Banker — Elevate Clients’ Financial Lives

Bank of America; Grove City (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America is seeking a Client Service Associate to engage clients in the lobby, educate on self-service options, and assist with transactions via mobile, online, or ATM. The role supports delivering exceptional client experiences and working across channels.

The position requires a motivated self-starter with strong communication and relationship-building skills, availability on weekends, and the ability to follow policies and comply with regulations while growing knowledge across small

Qualifications

• Energetic self-starter with strong work ethic and client-focused mindset.
• Collaborates effectively to build relationships and deliver results.
• Driven to improve clients' financial lives through proactive service.
• Able to identify solutions for clients based on needs.
• Strong communication and ability to engage all clients.
• Willing to learn new technology platforms and adapt quickly.
• Able to educate clients on self-service banking options.
• Follows processes and complies with laws and regulations.
• Efficient with time management and capacity.
• Comfortable working weekends or extended hours at multiple locations.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Skills

Self-motivation

Relationship building

Communication skills

Problem solving

Time management

Cash handling

Education

Bachelor's degree or relevant associate degree

Job description

Bank of America is seeking a Client Service Associate to engage clients in the lobby, educate on self-service options, and assist with transactions via mobile, online, or ATM. The role supports delivering exceptional client experiences and working across channels.

The position requires a motivated self-starter with strong communication and relationship-building skills, availability on weekends, and the ability to follow policies and comply with regulations while growing knowledge across small