Relationship Banker: Elevate Clients' Financial Lives

Bank of America; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a customer-focused team member to engage clients in the lobby, educate on transactions via self-service channels, and accurately process cash transactions. The role emphasizes building relationships to meet financial needs and guiding customers to suitable banking solutions.

The ideal candidate can work weekends, is comfortable with technology platforms, and adheres to regulatory requirements while delivering a high-quality client experience.

Qualifications

• Experience delivering service in a financial setting is a plus.
• Ability to explain banking options clearly to clients.
• Comfort with using self-service banking channels and devices.

Responsibilities

• Engage clients in the lobby and educate them on transactions.
• Process cash transactions accurately and efficiently.
• Build relationships to identify financial needs and connect to solutions.
• Maintain compliance with laws and bank policies.
• Manage center traffic, appointments, and outbound calls.
• Drive a positive client experience and perform cash handling.
• Work weekends or extended hours as needed.

Skills

Customer service

Cash handling

Sales ability

Communication

Problem solving

Time management

Self-service tech

Banking product knowledge

Education

High School Diploma / GED

Job description

Bank of America is seeking a customer-focused team member to engage clients in the lobby, educate on transactions via self-service channels, and accurately process cash transactions. The role emphasizes building relationships to meet financial needs and guiding customers to suitable banking solutions.

The ideal candidate can work weekends, is comfortable with technology platforms, and adheres to regulatory requirements while delivering a high-quality client experience.