Relationship Banker — Elevate Clients' Financial Lives

Bank of America; Nevada (IA); On-site; USD 38,000 - 64,000; Full time

Job summary

Bank of America is seeking a customer-focused associate to engage clients in the lobby, educate on self-service tools, and process cash transactions accurately. You will build relationships, understand client needs, and connect them with appropriate banking solutions.

The role requires strong communication, the ability to work weekends or extended hours, and a commitment to compliance and service excellence within an in-office environment.

Qualifications

• Required: enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver client value.
• Ability to identify solutions for client needs and educate on banking self-service tools.
• Strong communication skills, confidence in engaging clients, and adaptability to new tech platforms.
• Compliance with laws and bank policies in daily activities.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Account Management

Client Experience

Client Solutions

Advisory

Business Development

Prospecting

Pipeline Management

Referral Identification

Referral Management

Education

High School Diploma

Bachelor’s Degree or Associate’s Degree (Business/Finance)

Job description

Bank of America is seeking a customer-focused associate to engage clients in the lobby, educate on self-service tools, and process cash transactions accurately. You will build relationships, understand client needs, and connect them with appropriate banking solutions.

The role requires strong communication, the ability to work weekends or extended hours, and a commitment to compliance and service excellence within an in-office environment.